Contact us
Email athletica@skyenterprisesau.com, or in the app go to You › Settings and tap Send feedback or Report a bug. A bug report includes the app, iOS and iPhone versions, which helps us find the problem faster.
Numbers are missing or show a dash
Athletica only shows what Apple Health has, so a dash means Health doesn't have that number yet.
- Recovery, sleep and heart rate need an Apple Watch worn during the day and overnight. Recovery needs a few nights to settle.
- Check Athletica is allowed to read everything (below).
- The first time you open Athletica it reads your whole workout history, which can take a minute or two.
- Still wrong? In You › Settings, tap Reload from Apple Health.
Change what Athletica can read
On your iPhone, open Settings › Health › Data Access & Devices › Athletica, then tap Turn On All. Athletica only reads from Health; it never writes or changes anything there.
Athletica Pro
Today's numbers and your workouts are free. Pro adds your next session, the history behind each number, the week, trends and records.
- Manage or cancel: on your iPhone, Settings › your name › Subscriptions › Athletica.
- Moved to a new iPhone or reinstalled? In Athletica, go to You › Settings and tap Restore purchases, signed in with the same Apple Account.
- Have a code? In Athletica, go to You › Settings and tap Redeem code.
Refunds
Apple handles payments, so refunds are requested from Apple at reportaproblem.apple.com. Your rights under the Australian Consumer Law and other consumer laws still apply.
Erg photos
If you photograph a rowing machine's screen just after an indoor row, Athletica can find that photo and read its distance, time and split, so the row counts towards your best efforts. It's read on your iPhone and the photo is never copied or uploaded. Allow or stop it in Settings › Privacy & Security › Photos › Athletica.
Your data
Your Health data stays on your iPhone and we never see it. Deleting Athletica deletes everything it kept. The details are in the privacy policy.
What you need
An iPhone on iOS 26 or later. An Apple Watch is strongly recommended: most of what Athletica shows comes from it.